Mailstrom

I just had a Parcelforce (trading name of a Royal Mail Group plc) take 5 days to deliver a parcel that I ordered as guaranteed 24 hour delivery. Frustratingly, I could see the parcel stuck at one of their depots through web tracking. I communicated through their web page but only received a reply after the parcel was delivered that I had already seen through tracking! The recipient had a hard time believing that I had dispatched the parcel. How embarrassing and how well this standard of service describes Britain in 2008!